Every so often I have a problem with Netflix on my Google TV. Either while starting Netflix on the Google TV device Netflix will not connect to the service; the device has an internet connection (web browsing, YouTube, and Crackle work fine) and Netflix works on my desktop, but Netflix just won’t connect on the Google TV device. Or, Netflix for Google TV won’t play anything, it will bring up the queues and lists, but when I go to play something it acts like it is going to play and I get a little bit of a progress bar, but after several seconds it says it can’t play that title right now, and does the same thing for every title.
So, what you need to do is reset the app. Some people say force stop the app, other say clear the cache, and others say to clear the data. I say do all three! I’ve tried each one individually, and various combinations of them, and it is just easier to do all three at the same time and not have to go back to the app settings more than once. Since Netflix is not an app that get installed through the Play Store on Google TV you need to use the App Settings menu from the System Settings.
Go to the Google TV Home Screen (press the Home Key to get there quickly).
Click the “Settings” button on your remote.
Select “System Settings”.
Select “Manage Applications”.
Select the Netflix app. You can either scroll down with the d-pad or type “netf” and it will filter down to it.
Select “Force Stop”.
Select “Clear Data”.
Select “Clear Cache”.
*The pictures are from my Sony Google TV NSZ-GT1.
For more information, such as how to sign out of your Netflix account, you can check out Disconnect Sony Google TV or Blu-ray from Your Netflix Account on the Netflix website.